Empowering Generations of Digital Natives

Technology is changing faster each year. Digital literacy can vary between ages but there are lots of ways different generations can work together and empower each as digital citizens.

No matter whether you’re a parent or caregiver, teacher or mentor, it’s hard to know the best way to teach younger generations the skills needed to be an excellent digital citizen. If you’re not confident about your own tech skills, you may wonder how you can help younger generations become savvy digital citizens. But using technology responsibly is about more than just technical skills. By collaborating across generations, you can also strengthen all your family members’ skills, and offer a shared understanding of what the internet can provide and how to use it to help your neighborhoods and wider society. 

Taking Gen Z Beyond Digital Savvy

Open up the dialogue

Even if you’re not fully confident in your own tech skills, you can help develop digital citizenship skills in others. If you feel comfortable during everyday conversation, you could describe a tech situation you have come across and ask family members if they have ever experienced something similar. You can give them a chance to share how they handled it or how it made them feel. This can help encourage them to think critically and to react with empathy. And being asked for advice can make them feel appreciated and empowered. But opening up the conversation can also be as simple as asking if they’ve seen anything online lately that they found interesting or wanted to talk about.

Share access to free and affordable training

Open source content management systems have made online publishing accessible to a more diverse group of people. Dozens of content platforms offer hands-on training at no or low cost. WordPress.tv, LinkedIn Learning, and others have low-cost video libraries with thousands of recorded talks and workshops and the WordPress Training team have excellent downloadable lesson plans and materials. These platforms not only feature content that helps develop tech and content creation skills but also content around ethics, diversity and community building.  

Find a sense of community and belonging

One of the disadvantages of increased digitalization is that younger generations and us all may spend less time hanging out in-person. Digital time spent with others is no replacement for in-person interactions. The awareness and mutual understanding which comes from back and forth interaction is needed for positive interpersonal skills. This is hard to replace in digital communities and those skills can only be learned with lots of hands-on practice. 

Learn the many benefits of volunteering 

There are WordPress events across the world that provide a great place to learn new skills to share with your families and friends. Some work with schools and colleges to offer special events which are open to all ages. There are also plenty of small ways to volunteer with the WordPress project that can be done at home to practice new skills.

In addition to attending events where you can learn skills and hang out with others with similar interests, the WordPress ecosystem offers countless opportunities to be actively involved. Professionals, hobbyists, and learners all make a difference by contributing to the ongoing creation of the WordPress platform. Together these people, who are known as contributors, form the WordPress open source community. 

WordPress is created by volunteer contributors

Not only are these contributors creating an amazingly flexible platform for all to use, it is an environment where you can continue to improve your skills, both technical and interpersonal. Open-source software projects can introduce you to people you would otherwise not get the chance to meet, locally and internationally. If you have a zest for learning, and for finding others to connect with, WordPress has many ways to meet contributors in person!

WordPress events are organized by volunteers

WordPress community events are volunteer-run. This can be a great way to give back to the project and practice all sorts of skills. Talk to your local event about how you could get involved and if you would like to bring older teenagers and young adults with you. You will not need any pre-existing tech skills to attend these events but they are a great way to discover areas you might want to learn more about. 

Contributor days offer a great opportunity to get involved

These events are specially designed to help you get involved in building the open-source WordPress platform. You can collaborate with other members of its community and find areas that are right for you to use and grow your skills. All of the tasks you will discover at an event can be continued at home and some are easy to get other family members involved in learning and adding in ideas. 

Contributors come from all sorts of backgrounds and locations, some may live near you and others thousands of miles away. Working alongside lots of different cultures and countries can open up new ideas for young people letting them learn new ways of doing things and discover different perspectives. All those different perspectives can cause misunderstandings. But being involved in a global learning community is a great way to practice communicating across cultural boundaries. 

Getting involved can be rewarding in many (unexpected) ways

The most rewarding part of actively taking part in WordPress events is making budding friendships. New connections often turn into long-lasting friendships that are likely to continue for years to come, both online and offline. With a global community, these friendships can potentially lead to lots of international adventures too!

Make our digital world safer and more inclusive

Befriending people from a wide variety of cultures and backgrounds can be an enriching experience in itself. It can also help you make us make more informed decisions. The more we interact with a diverse range of people, the more empathic we become. Some of the most valuable learning that can be offered to Gen Z (and probably to all of us at times) is that what we come across in fast-moving digital communities isn’t always the entire view. 

All things considered….

Anyone who is a digital native may not need encouragement to obtain tech skills. But they may not be aware that digital communities are still communities and we need to use the same sorts of people skills for both offline and online locations. Opening up conversations about situations they may experience online that may require them to (re)act responsibly, can encourage them to think critically and act with empathy. Compared to previous generations, digital natives spend substantially more time by themselves while using devices, so encouraging them to join real-life communities, such as WordPress, could be the first step to learning what it means to be a good digital citizen! 

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People of WordPress: Alice Orru

You’ve probably heard that WordPress is open-source software, and may know that it’s created and run by volunteers. WordPress enthusiasts share many examples of how WordPress changed people’s lives for the better. This monthly series shares some of those lesser-known, amazing stories.

Meet Alice Orru, from Sardinia, Italy.

Alice Orru was born in Sardinia, an island in the middle of the Mediterranean Sea. As a child, she dreamt of becoming a flight attendant, traveling the world, and speaking many foreign languages.

Unable to meet the height requirements of her chosen profession, Orru ended up choosing a different path in life, following the Italian mantra: “You have to study something that will guarantee a stable and secure job for life.”

The unemployment rate in Sardinia is very high, a challenge shared throughout the surrounding islands. In addition to that, Alice wasn’t that keen on having the same job all her life, as her parents had.

When Orru was 22 she moved to Siena, Tuscany, to finish her studies. That is when she created her first personal blog. The website was built on an Italian platform named Tiscali, which she later migrated to WordPress.com.

After 2 years in Tuscany Orru moved to Strasbourg, France. She studied French and worked several jobs while living there. Her first serious job was in Milan – working 40 hours/week in the marketing department of a large, international company. She found herself surrounded by ambitious colleagues and a boss who constantly requested extra —unpaid— working hours per day.

Alice Orru
Alice Orru

Choices, choices, choices…

Alice gave up blogging because she wasn’t feeling inspired enough to write. She questioned whether she really wanted to do that job forever; working 10 hours per day under the neon lights of an office. It forced her to set aside her dreams for the time being, and for a while, she mainly lived for the weekends.

Alice decided to leave the job and moved to Barcelona, Spain, all by herself, in 2012.

After a few months of intense Spanish learning at the university, she found a job in an international clinic as a “Patient Coordinator.” Orru assisted international patients coming to Barcelona for their treatments. She acted as their translator, interpreter and administrative consultant. 

Patients came from Italy, France, England, Morocco, Senegal, and several other countries. Alice was so inspired by some of their stories, that she started to write again: She dusted off her WordPress blog and filled it with stories about her new life in Barcelona and some of the women she met at the clinic. “I was feeling stronger and more independent than ever,” Orru expressed.

Technical issues led to unexpected opportunities

In the summer of 2015, Alice was writing on her blog and got stuck with a technical problem. While she was searching through the WordPress.com documentation, she saw a pop-up in the bottom right corner of her screen. It was a staff member of Automattic, checking if she needed help. They chatted for a few minutes and the problem was solved. Alice left the chat with one question, though: how did that person on chat find a support job with WordPress?

Alice found the official WordPress job page: jobs.wordpress.net and noticed a job offer that caught her attention: WP Media, a French startup, was looking for a polyglot and remote customer service teammate for one of their plugins, WP Rocket. She read their requirements: fluency in English, French and possibly other languages, excellent experience with WordPress, and some coding skills.

She knew she didn’t meet all the requirements, but could speak 4 languages, and she had a WordPress blog. She didn’t know anything about PHP, though. Orru had been a WordPress.com user for years and knew she was ready to learn more.

Orru wrote a cover letter and sent her CV. A Skype interview was conducted and several days later she received the news that she had gotten the job! 

A steep learning curve

The early days in her new job were intense. Alice felt inexperienced but was supported by her teammates. She started studying and reading everything about WordPress for beginners. Initially, she answered easy tickets from customers. All the while her teammates were sending useful material to read, setting up video-calls for 1 to 1 training, and encouraging her the entire time.

Soon, Orru was replying to customers whose first language was either Spanish or Italian in their native language. This was much appreciated and resulted in several happy comments. Until that moment the plugin’s support had been offered only in English and French.

Finding her way in the WordPress community

At WordCamp Paris 2016, one of Alice’s teammates introduced her to how the WordPress community collaborated and kept in contact through Slack.

“You speak multiple languages, why don’t you try to contribute to the polyglots team?” he asked.

Alice knew very little about contributing to WordPress. She had only been working for WP Media for 6 months and didn’t feel ready to dive into a new challenge and start also contributing to WordPress.

Yet, curiosity led her to join both the local Italian and the global WordPress Community on Slack. For the first few months, she mainly observed what was happening the channels. Then, she attended WordCamp Milan and met some members of the Italian Polyglots team.

It was love at first string! Laura, one of the General Translation Editors (GTE) for Italy, taught her how to start contributing and translating, following the polyglots guidelines. She also told her about the Italian community’s big efforts to work together, consistently, to boost and grow WordPress related events in Italy.

With her teammates’ encouragement, Orru applied to WordCamps as a speaker and gave her first talk in December 2016 at WordCamp Barcelona. After that, she both spoke at WordCamp Torino on April 2017 and at WordCamp Europe in 2017.

Alice Orru speaking at WordCamp Europe, in Paris, in 2017

Dreams evolve, all the time!

Orru knows that her experiences are not just due to luck. She used her previous skills and passions and adapted them to a new career and life path.

“We all have some skills; and if we don’t know which they are exactly, we should take some time to make a list of the things we’re really good at. With that in mind, just try. Apply. Get involved. Don’t get stuck in the feeling of ‘I can’t do it because I don’t know enough’. So that’s what I did. Without even realizing it, I started putting into reality the dream of the little girl who was born on an island and wanted to travel and speak different languages.WordPress made this possible. I’m now part of a big community, and I am proud of it.”

Alice Orru


This post is based on an article originally published on HeroPress.com, a community initiative created by Topher DeRosia. HeroPress highlights people in the WordPress community who have overcome barriers and whose stories would otherwise go unheard.

Meet more WordPress community members over at HeroPress.com!

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